MLSLimo.com Worldwide Chauffeured Services (“MLSLimo.com”) thanks you for visiting us. Your access to and use of the MLSLimo.com Website (the “Site”) is subject to the following terms and conditions (collectively, the “Terms”) and all applicable laws.
By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and acknowledge that any other agreements between you and MLSLimo.com are superseded and of no force or effect.
1. TERMS AND CONDITIONS OF SERVICE
RATES
Reservation Confirmation: The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking, and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops, or additional services may change your rate. Final charges will reflect actual usage.
Reservations in international markets may incur a mileage charge. Rates are subject to change without notice. MLSLimo.com is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
Hourly Billed Reservations: Hourly billed reservations are calculated from the time the vehicle leaves the garage until it returns. The standard hourly minimum is 2 hours; however, certain markets or specialty vehicles may carry a higher hourly minimum.
Grace Period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. MLSLimo.com’s logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to meet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
Airports Pickups: MLSLimo.com monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Non-Airport Pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Base Rate: The base rate reflects the rate charged for transportation services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes.
Gratuity: For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle). The full gratuity amount is paid directly to the chauffeur. As gratuity is a reflection of service, this charge is wholly voluntary and can be negotiated or waived at any time.
ADM: This charge refers to a small fraction of varying operational costs of handling and monitoring the reservation, imposed by municipal, state, and federal governments, agencies, and commissions, including airport, regulatory, licensing, and other fees.
Airport Fee: Airport parking and fees are subject to change without notice, as MLSLimo.com has no control over if and when increases will be imposed by various governmental authorities. MLSLimo.com charges an $18.00 Airport fee for all arrivals.
Taxes: Taxes are subject to change without notification, as MLSLimo.com has no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred. TT/AA Tax /Port Authority, Local, State or Federal Government Implied Tax.
Tolls: This charge represents tolls that may be incurred by MLSLimo.com between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.
Fuel Surcharge (FSC): The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.
Extra Stops: In-route Extra Stops in the same town are $20.00. Extra Stops in a different town (in-route) are $30.00. Out-of-route extra stops are quoted on a case-by-case basis.
Early Morning/Late Night Surcharge: An additional charge of $25.00 will be applied to the base rate of reservations that are scheduled between the hours of 12:00 AM (midnight) and 5:00 AM.
Meet and Greet: There is no Meet and Greet charge for the chauffeur to park the vehicle and meet arriving passengers in the airport terminal. MLSLimo.com also employs Airport Representatives who work at select airports and assist arriving and departing passengers in a variety of ways. The charge for Meet and Greet service by our Airport Representatives varies from market to market, based upon client needs.
Child Safety Seats: MLSLimo.com can provide child safety seats upon request. There is an additional charge of $25 per safety seat.
Cleaning Fee: A cleaning fee may be charged if a passenger smokes in the vehicle or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures.
Special Event Pricing: Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by MLSLimo.com, and may also affect reservations traveling within the market but not traveling to or from the Special Event. The Special Event terms and conditions will appear in the special instructions on this confirmation.
CHANGES AND CANCELLATIONS
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted to MLSLimo.com via e-mail at info@mlslimo.com, the customer’s online reservation system, when applicable, on the MLSLimo.com website or mobile app, or by calling us directly at 310.271.8559.
Changes/Cancellations via E-mail: Require twenty-four (24) hours advance notice.
Changes/Cancellations via Phone: Require one (1) hour advance notice for our corporate-owned markets, two (2) hours advance notice when traveling in our affiliate markets, and twenty-four (24) hours when traveling in Alaska, Hawaii, Colorado mountain region or in international markets.
Please take into consideration the TIME ZONE for the respective market. The cancellation policy adheres to the actual PICKUP TIME within each individual market. This is considerably important in determining possible late cancel charges. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fare, including a twenty (20) percent gratuity charge. Please be advised that cancellation policy can vary for buses, minibuses, and event-related bookings.
No-Shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when the passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting MLSLimo.com at 310.271.8559.
BILLING
ALL RESERVATIONS ARE BILLED IN US DOLLARS.
Pre-Authorization: Thirty-six hours prior to your trip, MLSLimo.com will request a pre-authorization of your credit, debit, or pre-paid account for the estimated total of your reservation confirmation, and an additional 30% of the total. A pre-authorization is a “hold” on funds from your bank account drawn by MLSLimo.com when we initially take your account and payment information, but have not yet processed the final charge(s) for your trip.
The pre-authorization guarantees that the provided account information has the available funds to pay for the services purchased from MLSLimo.com, and is removed when processing the final total. Your trip may be canceled if we are unable to request a pre-authorization from the provided payment information prior to your trip.
Final Total: The final trip total is calculated after the vehicle returns to our facilities and will be reflected on your provided payment information within 48 to 72 business hours after the completion of the trip. If you do not receive a final receipt, please contact our Accounting department at 310.271.8559 or info@mlslimo.com.
Please note that you may experience one of the following situations as a result of the pre-authorized charge on your payment information:
- Your bank statement may temporarily reflect a “double-billing” or multiple payments to MLSLimo.com for the same charges.
- While your bank does not decline a payment to MLSLimo.com, your bank still may place a hold on certain funds in your bank account.
- Although MLSLimo.com may decline your payment information, your statement may continue to show that a payment to MLSLimo.com is pending.
MLSLimo.com is not responsible for any services fees or charges you may incur when authorizing the provided payment information.
2. USE OF PERSONAL DATA
MLSLimo.com takes your privacy very seriously and understands the importance of knowing how your personal information is being used and shared. For more information, see MLSLimo.com’s Privacy Policy.